Talk to a Massachusetts attorney

By submitting a question

Use the search on any page or visit the inquiry page to submit a Massachusetts legal question. The AI extension will compose a response drawing on the attorney-reviewed entries and the controlling authority. The first consultation by telephone remains free regardless of whether you submit a written question first.

By callback request

After the third turn of a follow-up conversation on the inquiry page, the site will offer a callback form. Provide a phone number or email and the firm reaches out promptly; the line is also available for a direct call 24/7 if a callback is not the preferred path. Submitting the form does not, by itself, create an attorney-client relationship.

Service area

Jim Glaser Law represents clients across Massachusetts. The firm's practice covers all Massachusetts counties, including Suffolk, Middlesex, Norfolk, Essex, Worcester, Hampden, Bristol, and Plymouth. Matters outside Massachusetts are referred without fee to state-licensed counsel in the relevant jurisdiction.

Fees

The first telephone consultation is offered without charge. Most matters Jim Glaser Law accepts (auto, slip-and-fall, personal injury, third-party workers compensation suits, mass tort, medical malpractice, nursing-home, motorcycle) are handled on contingency, meaning no attorney's fee unless and until the matter resolves with a recovery to the client; case-related costs and expenses are addressed in the written fee agreement and may be the client's responsibility under that agreement. Matters referred to partner attorneys in the firm's referral network (criminal defense, family law beyond divorce, bankruptcy) carry no referral fee charged to the reader; the partner sets their own fee directly. See all practice areas or disclosures.

What to have ready when you call

The intake call moves faster when you have the basics ready, though nothing on this list is required. Your name and a phone number where the firm can reach you. The general nature of the matter (auto accident, workplace injury, divorce, real-estate closing, criminal charge, immigration question, premises fall, estate question, consumer dispute). The Massachusetts city or town where the matter occurred. The approximate date when the event happened or when the question first arose. The names and roles of any other parties involved (the other driver, the employer, the spouse, the landlord, the carrier or claims adjuster you have already spoken with). Any deadline you know about (a court date, a 209A return hearing, a 30-day insurance response, a settlement offer with an expiration date). Any documents you already have (police report, incident report, medical records, settlement-offer letter, complaint, summons, engagement letter from another firm). Bring what you have; the rest can be reconstructed.

When to call versus when to ask online

Telephone the firm when the matter is time-sensitive. Anything with a 10-day, 30-day, or otherwise short statutory window (209A return hearings, municipal sidewalk notice under c. 84 sec. 15, Tort Claims Act presentment under c. 258, any settlement-offer expiration) is a telephone call. Any active criminal matter (arrest, arraignment, OUI charge, probation issue) is a telephone call. Anything where you have already been served with a complaint, a summons, or a court notice is a telephone call. Anything that involves an immediate safety concern is a 911 call first and then a telephone call to the firm. Use the AI extension at /ask when the question is one you would otherwise look up on Google: a limitations period, the elements of a Massachusetts cause of action, what a particular statute means, what a Massachusetts court does with a particular kind of case. The AI is the right channel for the front-of-the-funnel question and the telephone is the right channel for the matter that needs a real attorney's eyes.

What happens after the first call

If the matter is one Jim Glaser Law accepts directly, the call ends with a written engagement letter sent by email or text for your signature. The engagement letter sets out the scope of representation, the fee structure, and the costs framework. You sign and return it electronically and the firm opens a file the same day. If the matter is one that calls for specialist handling outside the firm's primary practice areas, the call ends with Jim Glaser routing you to a Massachusetts partner attorney through the of-counsel relationship with Keches Law or the firm's other partner-attorney network. There is no additional fee to the caller for that routing. If the matter does not have a viable Massachusetts recovery, the call ends with a clear explanation of why and any next steps that might still help (medical care, agency complaints, alternate forums). You are never abandoned without a next step.

Confidentiality of the intake call

Massachusetts attorney-client privilege protects communications with a Massachusetts attorney made for the purpose of seeking legal services, even when no formal representation results from the conversation. The intake call to (617) JIM-WINS is a communication of that kind. Anything you tell the firm during the intake call about your matter is privileged. If you choose not to engage the firm, the communications remain privileged. The exception that everyone needs to know: privilege does not cover communications about a future or ongoing crime, and privilege does not cover communications made in the presence of third parties not necessary to the legal consultation (friends, family members, social-media livestreams). Make the call from a private place if any part of the matter is sensitive.

If you need to reach the firm in writing

The firm prefers telephone for substantive matters because real attorney evaluation of a real matter is faster and more accurate on a call. If you would like to put a question in writing first, the AI extension at /ask is the right channel and the response is immediate. For mail correspondence (rare): Jim Glaser Law, 77 Pond Street, Sharon, Massachusetts 02067. For email to the firm directly: telephone (617) JIM-WINS and request that an email address be provided to you; the firm does not publish a generic public email address because intake routing is more reliable through the telephone line.

Languages and accessibility

Intake is primarily conducted in English. Spanish-language inquiries can be initiated through the Spanish-language AI extension at /es/ask; follow-up with a Massachusetts attorney is coordinated in English or arranged with a bilingual attorney or interpreter depending on availability. The firm makes reasonable accommodation for callers who are hearing-impaired (TTY relay services), visually impaired (the site is built to common accessibility standards), or who otherwise face a barrier to communicating by telephone. Where in-person meetings are needed at the Sharon office, accommodation arrangements can be requested when the meeting is scheduled.

What the site cannot do

The site cannot represent you. It cannot enter an appearance on a Massachusetts court matter. It cannot file pleadings, sign settlement agreements, or appear at a hearing. Those acts require a licensed Massachusetts attorney engaged under a written fee agreement. The site also cannot guarantee a response within a particular time window for callbacks (the firm aims for one business day but practical response time varies with caseload), cannot accept service of process (legal documents requiring formal service must be delivered to the firm's principal office at 77 Pond Street, Sharon, MA 02067), and cannot accept payment of any kind through the site itself (engagement fees, where applicable, are arranged after the written fee agreement is signed and are paid through the firm's direct billing system).

How to prepare for the first call

The first telephone consultation runs about fifteen to twenty-five minutes for most matters. The call is more productive when a few pieces of information are ready before you dial. The basic facts of what happened, in plain English, in roughly the order they occurred. The Massachusetts city or county where the matter took place (the venue affects which trial court hears the case, which prosecutor's office is involved on a criminal matter, and which county district attorney or municipal counsel is the counterparty on a governmental claim). The date or approximate date of the event (limitations periods run from the date the cause of action accrued and many shorter notice deadlines run from the date of the underlying event). The other parties involved, including any insurance carriers, employers, or government agencies. Any documents already in hand (police report, medical records, employer report, leases, contracts, photographs, demand letters received, court papers served, claim numbers). If documents are not yet in hand, the call can identify which records to request and how to request them.

Callers who arrive at the call with this information ready get a sharper case evaluation in less time. Callers who do not are not turned away; the intake staff walks through what is needed and the call still produces a usable next step. The free first call has no expectation of preparation, only of honesty about what happened.

What happens after the call ends

One of four outcomes follows the first call. The firm accepts the matter directly under a written fee agreement, which is sent for signature shortly after the call. The firm routes the matter through the of-counsel relationship with Keches Law or to a Massachusetts partner attorney with deeper specialization in the relevant area at no additional cost to the client. The firm declines the matter and explains the reason (limitations period elapsed, comparative-fault posture, no available insurance to pay a recovery, or matter outside Massachusetts). Or the firm identifies additional facts that have to be gathered before a representation decision can be made, in which case a follow-up call is scheduled. Each outcome is communicated on the call itself; no caller is left to wonder what happens next.