Submit a Massachusetts legal question

How the AI composes an answer

Each Massachusetts legal question is answered by an AI extension grounded in attorney-reviewed entries and the canonical statutes and case law those entries cite. The system prompt is locked to Massachusetts law; out-of-state matters are referred back to counsel admitted in the relevant jurisdiction. Every response is screened by a server-side compliance validator before delivery, which substitutes banned phrases and fails closed on hard violations of the Massachusetts attorney-advertising rules at Mass. R. Prof. C. 7.1 to 7.5.

The conversation is multi-turn. Turn 1 returns a full readable answer with the controlling rule and citation. Turn 2 tightens. Turn 3 and beyond pivot toward a Jim Glaser Law consultation when questions become case-specific (because case-specific questions require legal advice, which the AI does not give). The intake line at (617) JIM-WINS is answered 24 hours a day if you would prefer to talk directly with the firm rather than typing.

Common topics include auto accidents, personal injury, slip-and-fall, workers compensation, mass tort screening, immigration, divorce, DUI defense, medical malpractice, nursing-home abuse, motorcycle accidents, real-estate disputes, property-damage claims, criminal defense, family-law questions beyond divorce, and consumer bankruptcy. The first telephone consultation with Jim Glaser Law is offered without charge.

What kinds of questions get the best answers

Concrete Massachusetts-law questions tend to produce the most useful answers: "What is the deadline to file an auto-accident claim in Massachusetts?" "Who pays my medical bills if I am rear-ended on Route 9 in Framingham?" "Can a Worcester property owner be sued for ice in a parking lot?" "How does Massachusetts no-fault PIP coverage interact with my health insurance?" "What is the homestead exemption in Massachusetts and how do I claim it?" "What deadline does the Tort Claims Act impose on a claim against a Massachusetts municipality?" Each of these maps directly to a controlling Massachusetts authority and produces a clear, citable answer.

Less concrete questions also produce useful answers but the answers will recommend a telephone consultation more strongly. "Do I have a case?" is a fair question but the answer turns on facts the AI cannot evaluate from text alone. The system will explain what facts matter under the relevant Massachusetts authority and route you to a call. "What is my case worth?" produces a similar response: the answer explains how Massachusetts case value is calculated (medical bills, lost wages, permanency, available insurance, comparative-fault allocation) and recommends a telephone evaluation for a value range specific to your facts.

Massachusetts authorities the AI cites most often

The authority cluster the AI draws on includes the Massachusetts General Laws sections that govern the most common civil and criminal matters. Tort limitations under M.G.L. c. 260 sec. 2A (three years). Modified comparative negligence under c. 231 sec. 85 (50% bar). The auto tort threshold under c. 231 sec. 6D ($2,000 medical-bill threshold or permanent injury). Personal Injury Protection under c. 90 sec. 34M (the first $8,000 of medical bills regardless of fault). Workers compensation under c. 152 (with statute-capped attorney fees). The wrongful death statute c. 229 sec. 2. The medical malpractice tribunal screening under c. 231 sec. 60B. The Tort Claims Act c. 258 (two-year written presentment, $100,000 cap against state and municipal entities). The Massachusetts unfair-practices statute c. 93A (multiple damages and attorney fees). The OUI statute c. 90 sec. 24 and the 24D first-offender disposition. Divorce grounds and procedures under c. 208. The homestead exemption under c. 188. Premises-liability cases under Mounsey v. Ellard, 363 Mass. 693 (1973), and Papadopoulos v. Target, 457 Mass. 368 (2010). The 209A abuse-prevention statute c. 209A and the 258E harassment-prevention statute c. 258E.

Each citation appears in the AI's response only when the controlling rule is relevant to the question asked. The AI cannot invent citations not in this cluster; the validator strips any response that tries.

Privacy and what happens to your question

Your question is logged with a session identifier and any geographic context you mentioned (city or county). The log is retained for quality control and for Massachusetts Bar compliance review. The firm does not require any personally identifying information to use the AI extension; name, telephone, and email are requested only if you explicitly choose the callback option. The firm does not sell reader data, run third-party advertising on this site, or place retargeting pixels. Full privacy policy is linked at /legal.

When to call instead of typing

Direct telephone is the right channel when the matter is time-sensitive (any criminal arrest, any 10-day 209A return hearing, any motor-vehicle injury within the past 72 hours), when you have already received a settlement offer from an insurance carrier, when you have been served with a complaint or summons, when your matter involves multiple parties or out-of-state elements, or when you simply prefer to explain things by voice. The intake line at (617) JIM-WINS is answered 24 hours a day, 7 days a week. The first telephone consultation is offered without charge. The AI extension is here when the question is well-formed for a written reference; the telephone is here when the matter calls for a real attorney's attention.

What the AI will never do

The AI will not invent a Massachusetts statute or case citation that does not exist. It will not promise a particular outcome on your matter. It will not claim Jim Glaser Law specializes in something the firm does not. It will not compare Jim Glaser favorably to other Massachusetts attorneys by name. It will not answer matters outside Massachusetts law. It will not create an attorney-client relationship by responding to your question. It will not use em dashes. It will not respond to active-emergency scenarios (an arrest in progress, a violent incident, a medical emergency) with anything other than "telephone 911 first, then the firm." The validator enforces each of these and rejects responses that violate them.

Sample questions that work well

"What is the deadline to file a slip-and-fall claim in Massachusetts?" produces a clean answer citing M.G.L. c. 260 sec. 2A (three years) plus any shorter window that might apply (the 30-day municipal notice under c. 84 sec. 15 for sidewalk falls). "I was rear-ended in Quincy. The other driver has insurance. Do I sue them or use my own PIP?" produces a clean answer explaining Massachusetts no-fault: PIP first under c. 90 sec. 34M, then a third-party claim against the at-fault driver if the tort threshold under c. 231 sec. 6D is met. "Can my landlord keep my security deposit if I broke the lease early?" produces a clean answer on M.G.L. c. 186 sec. 15B, the security-deposit statute, and the triple-damages exposure for non-compliance. "What does Massachusetts homestead exemption cover?" produces a clean answer on c. 188, including the $500,000 cap, the automatic estate of homestead, and the declared estate of homestead with the optional notarized declaration recorded at the Registry of Deeds. Each of these maps directly to a single controlling Massachusetts authority and the answer is straightforward.

Sample questions where the AI routes you to a call

"Do I have a case?" produces a response that lists the Massachusetts elements relevant to the question (duty, breach, causation, damages for a tort claim; the controlling statute for a statutory claim) and recommends a telephone evaluation because the case-evaluation question turns on facts the AI cannot weigh from text. "How much will I recover?" produces a response explaining the Massachusetts damages categories that may apply (medical bills, lost wages, pain and suffering, loss of consortium) and notes that case value is a function of those categories plus insurance limits plus comparative-fault allocation; the AI routes you to a call for a value range specific to your facts. "Should I take the settlement offer the insurance company sent me?" produces a response noting that the question requires a real attorney's eyes on the offer, the policy, and the medical record, and routes you immediately to a call. Each of these is a legitimate question; the AI is honest about its limits.

A note on response time

Most Massachusetts legal answers take the AI extension twelve to twenty seconds to compose. The system is grounded in the firm's authority cluster and the response composes one section at a time, which produces a more accurate response than an off-the-cuff one-shot generation. While the response is being composed, a "Composing your answer" indicator displays. If you would prefer not to wait, the intake line at (617) JIM-WINS is answered 24 hours a day, 7 days a week, and the first telephone consultation is offered without charge.

How follow-up questions work

After your first answer, you can submit a follow-up question through the same form or through the modal that opens with the "Ask a follow-up question" button. Follow-up questions inherit the context of the prior turn, so you can say "What if the other driver was uninsured?" rather than re-explaining the whole scenario. The AI maintains the thread for the session; closing the tab clears it. Follow-up questions narrow the analysis, so the response on turn two is usually shorter than turn one. Turn three and beyond, the response increasingly routes you to a telephone consultation because the case-specific texture of a follow-up sequence is what attorneys evaluate on a real call rather than in a written reference.

How the AI handles questions that touch multiple practice areas

Many real Massachusetts matters touch more than one practice area at once. A workplace injury caused by a defective tool is both a workers compensation claim under M.G.L. c. 152 and a third-party products-liability claim under c. 260 sec. 2A. An OUI charge that also produced injuries to another person is both a criminal-defense matter under c. 90 sec. 24 and a civil personal-injury exposure on the other side. A domestic-violence incident may simultaneously implicate a criminal charge under c. 265, a civil abuse-prevention petition under c. 209A, and a divorce or custody proceeding in Probate and Family Court. When the AI recognizes a multi-area pattern in your question, the response surfaces each framework in turn rather than collapsing them to a single answer. That is usually the most honest treatment of the question, and it helps you understand why a telephone consultation is the right place to sequence the pieces. The intake line at (617) JIM-WINS handles multi-area matters routinely.

A note on regional variation within Massachusetts

Massachusetts law is uniform across the Commonwealth, but Massachusetts practice is not entirely uniform: each of the fourteen counties has its own Superior Court session calendar, its own District Court divisions, its own bench composition, and its own customary practice patterns. A Suffolk Superior Court civil case has a different motion-list rhythm than a Worcester Superior Court case. A Springfield District Court OUI charge proceeds with different prosecution staffing than a Quincy District Court OUI charge. Probate and Family Court sessions in Norfolk County run on a different schedule than Middlesex County sessions. The AI extension includes the county context in its analysis when the question identifies a specific Massachusetts city, because the county is what determines venue and which trial court division will hear the matter. If your question mentions Boston the AI knows you are in Suffolk County; Worcester is Worcester County; Springfield is Hampden County; and so on across all fourteen counties.